Bravo! Until now, it almost seemed as if there were an unspoken blogosphere rule against frank discussion of the service best summarized as "garbage-out, garbage-out".

Thanks a lot for the great feedback. I'm sorry that the service hasn't matched your expectations, there's really no good excuse for it. Our #1 priority is keeping the site up and dealing with the issues that recent popularity has brought upon us - dealing with reliably scaling (and dealing with the caching and backend failures in the process) and making absolutely sure that our results are correct and up-to-date. Getting an opportunity to work with CNN was just something that we couldn't pass up - and we're all going to be burning the midnight oil to make sure that the service stays up and that the results are correct.

Keep up the good work and the great blog. You're helping to keep us honest, and you've given me and the team even more reason to work harder to get things right, 100% of the time. I'm going to make sure that everyone in the company reads this post as well. Thanks again for the honest feedback and criticism.

Dave

That was a month ago......